The RMA intake is how we tie your Hesychia / SIXK / Hesion back to the shop that built it, with enough context that we can actually diagnose the problem instead of guessing from a one-line email.
Before you ship anything, we review the intake, issue an RMA number, and send you a cover sheet, FFL/SOT copy, and (when applicable) a prepaid label. Your job here is simple: give us an honest picture of what happened.
This is the straight-line version of what happens when a Hesychia / SIXK / Hesion needs to come home. Follow the left-hand steps; the right-hand column gives you extra context if you want it.
If the suppressor feels loose, a mount will not seat, or you see any sign of impact inside the bore, stop immediately and unload. Do not burn more ammo trying to “shoot through” the problem.
Mentally log what you saw: which mount or HUB adaptor you were using, roughly how many rounds were on the setup, and what felt wrong.
Catching an issue early is what keeps a tight interface problem from turning into a full baffle strike or a destroyed can. Early attention is always cheaper than late damage.
You do not need to go through a dealer. When something feels wrong, you come straight to us here. This page and the RMA form above are the front door into the service process.
Everything that follows is between you and the shop that built the can.
If anything about the process feels vague, email help@irregulardesigngroup.com. We will answer your specific questions and still run the actual RMA through the form so it is tracked correctly.
Before you click the Google Form link above, put the essentials in front of you: the suppressor, serial and model, host details, a rough round count if you know it, and clear photos of the issue.
The form link on this page will walk you through everything we need—contact info, model/serial, host context, issue description, photos, and, for suppressors, your approved Form 3 or Form 4 and a simple photo ID.
We back our cans with a conditional lifetime warranty against manufacturing defects under intended, normal use. If something fails because the system or use case went outside that envelope, we can usually still repair it—we just have to treat it as billable work instead of warranty.
Open the Google Form from the link above and work through it in one pass: contact info, suppressor model and serial, host rifle details, type of accessory (if applicable), frequency of the issue, and a clear explanation in your own words.
Upload your Form 4 and photos where prompted if this is a suppressor. Those uploads are how we keep your claim tied to the actual registered can.
Do not ship the suppressor at this stage. The intake form happens first. We need to issue and confirm an RMA number before anything leaves your safe.
When you submit the form, it does not disappear into a support queue. It comes straight to the designer and manufacturer of the system so the same person who specified the geometry is the one reading your description and looking at your photos.
From there we assign an RMA number specific to your can or part and assemble your RMA packet.
Once approved, we email you a package that typically includes the RMA cover sheet, a copy of our FFL/SOT, and a prepaid shipping label when it makes sense for the case.
Once you have the RMA packet, box up the suppressor, the relevant mount or HUB adaptor we asked for, a printed copy of the completed RMA form and cover sheet, and your approved BATF form as instructed.
Use serious packaging and padding. Treat it like the box has to survive the worst leg of the trip and still show up ready to work on.
Never ship without a confirmed RMA numberDo not send host rifles, extra parts, or unrelated accessories unless we specifically request them. Less clutter in the box means faster, cleaner inspection once it hits the bench.
When your RMA arrives, we log it against your RMA number, record the incoming condition, and run the can and any included mounts through the same gauges and measurements we use in production.
The goal here is simple: separate true manufacturing defects from issues caused by host setup, ammo choice, abuse, or use outside the suppressor’s design window.
If we confirm a manufacturing defect under normal use, we repair or replace under the conditional lifetime warranty. If the damage is from misuse or abuse, we will quote repair or a replacement suppressor at 50% of MSRP for the same or similar model.
After repair or replacement, we close the work on our side and ship the suppressor directly back to you at the address you provided. Under current ATF guidance this stays a return to the registered possessor, not a new transfer.
From your side, the next step is simple: mount it, validate it, and go back to using the system as intended.
If you still have questions after it comes back, reply to the RMA email chain or contact help@irregulardesigngroup.com. All of the measurements and notes live under your RMA and serial; you do not have to start over.